durianFrequently Asked Questions
Users new to durian often ask about account setup, payment methods, football markets, and how to manage their account. This page addresses the most common questions across registration, deposits and withdrawals, game coverage, and account security.
We at durian have compiled answers to help you navigate account opening, verify your identity, link a payment method such as DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer, and understand which football tournaments and live-dealer games are available on our platform.
If your question is not answered here, our customer support team is available via email and in-app messaging. For detailed legal terms, account policies, and jurisdiction restrictions, please refer to our Terms and Conditions and Privacy Policy pages.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Game rules and marketsfootball betting, live-dealer tables, slots, esports coverage
- Security and account careaccount protection, support contact, and jurisdiction notice
Account and registration
During registration on durian, you provide your email address, create a password, and select your preferred deposit method. After account creation, you complete KYC (Know Your Customer) verification by uploading a clear photo of your national ID or passport, providing your full name and date of birth, and confirming your residential address. We verify this information against your ID document to ensure compliance with local regulations. Once verified, you may deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer through mobile banking, local payment, online payment, or e-wallet.
On the durian login page, click the "Forgot your password?" link. Enter the email address associated with your account. We will send a password-reset link to that email within a few minutes. Click the link, create a new password (at least 12 characters, mixing uppercase, lowercase, numbers, and symbols), and confirm. Return to the login page and sign in with your new password. If you do not receive the reset email, check your spam folder or contact our support team for assistance.
Log in to your durian account and navigate to Account Settings. There you can update your email, phone number, and residential address. You may also configure notification preferences (match alerts, deposit confirmations, withdrawal status). If you wish to pause betting activity temporarily, contact our customer support team via email or in-app messaging; they can place a temporary hold on your account. To permanently close your account, submit a request through the Account Settings menu or contact support directly.
Payments and transactions
Yes. We at durian accept direct bank transfers from mobile banking, local payment, online payment, and e-wallet. During deposit, select "Bank Transfer" and choose your bank. You will receive a unique account number and reference code to use for your transfer. Funds typically arrive within 1-2 hours on business days; transfers during holidays such as Idul Fitri or Idul Adha may take longer. Withdrawals to your bank account follow the same process and use the account details you provided during KYC verification.
Deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment carry no fee from durian; however, your payment provider may charge a small transaction fee. Bank transfers (online payment, e-wallet, mobile banking, local payment) are subject to standard bank fees set by your financial institution. Withdrawals to your registered bank account or e-wallet are processed without durian fees, though your bank or payment provider may deduct a standard transfer charge. All fees are disclosed before you confirm the transaction.
We at durian periodically offer cashback promotions on selected games or betting categories. Cashback is calculated as a percentage of net losses (total bets minus winnings) during a specified week. Eligible bets are typically placed on football markets, live-dealer tables, or slot games; the promotion terms specify which games qualify. Cashback is credited to your account balance automatically at the end of the promotion period. Terms and conditions apply; check the promotion details on the durian platform for current offers and eligibility requirements.
Game rules and markets
durian covers major football leagues and tournaments including Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, Premier League, and World Cup qualifiers. We also offer live-dealer casino tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Market availability varies by region and is subject to local regulations. Check the durian sportsbook or casino section for current fixtures and odds.
Security and account care
Our customer support team is available via email and in-app messaging. Log in to your durian account and select the Help or Support option in the menu to open a chat or submit a ticket. You may also email our support address directly; response times are typically within one business day for non-urgent inquiries. For account security issues or urgent matters, use the in-app chat for faster assistance. Support is available during standard business hours; responses may be delayed during peak periods or holidays.