durian Casino & Sportsbook Terms
We at durian set out the terms under which you access and use our platform. These terms apply to all account holders and cover account opening, deposits, withdrawals, betting rules, dispute resolution, and our jurisdiction-restricted service model. By creating an account on durian, you agree to these terms.
Our terms are written in plain language so you understand what we require and what you can expect from us. We do not hide conditions in dense legal prose. If any term is unclear, contact our support team before you deposit.
These terms are subject to change. We will notify you of material changes via email or in-app notice. Continued use of durian after such notice means you accept the updated terms.
Account Opening and Eligibility on durian
To open an account on durian, you must be at least 18 years old and a resident of a jurisdiction where our service is available. We do not operate in all countries. Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
When you register, you provide your full name, date of birth, email address, and phone number. We verify this information against government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or government letter). This is standard KYC (Know Your Customer) practice.
You must not create multiple accounts. If we detect duplicate accounts linked to the same person, we reserve the right to suspend or close all accounts and forfeit any balance. You are responsible for keeping your login credentials secure. We do not recover accounts compromised by your own negligence.
Deposits and Withdrawals on durian
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet). Deposits are processed instantly or within minutes depending on the payment method. There are no deposit minimums or maximums beyond what your payment provider imposes.
Your balance on durian is held in a segregated account and is not used for our operational expenses. If durian ceases operations, your balance is returned to you via your original payment method or bank account.
Withdrawals are processed within standard banking windows — typically same-day for e-wallets and next-business-day for bank transfers. You can withdraw your balance at any time, subject to verification windows. If you have placed a bet that has not yet settled, you can still withdraw — your unsettled bets remain in your account and settle normally.
Betting Rules and Settlement on durian
All bets on durian settle according to published rules. Football matches settle based on official league results — Liga 1, Piala Indonesia, Piala AFF, Champions League, and other tournaments. Live-dealer games settle instantly as the hand completes. Slots settle immediately after the spin. Esports bets settle based on official tournament results.
We do not accept bets from users in jurisdictions where online wagering is prohibited. We do not accept bets on matches or events where we suspect match-fixing, fraud, or manipulation. If we detect suspicious betting patterns, we may void bets and investigate.
If a result is disputed, you can contact our support team with your Bet Slip reference. We will review the settlement rules and the official result. If we find an error, we correct your account immediately. If we find no error, we explain the settlement rule in detail.
Bonus Terms on durian
We may offer welcome bonuses or promotional offers from time to time. Any bonus is subject to terms we publish at the time of offer. Bonuses are not guaranteed and may be withdrawn or modified without notice. Bonuses are non-transferable and cannot be withdrawn as cash unless explicitly stated.
If you receive a bonus, you must use it according to the terms we set. If you breach bonus terms, we may forfeit the bonus and any winnings derived from it.
We enforce our terms consistently and fairly. Disputes are resolved by reference to official results and our published rules, not by negotiation.
Dispute Resolution and Our Commitments on durian
If you believe a bet was settled incorrectly, contact our support team within 30 days of settlement. We will review your Bet Slip, the official result, and our settlement rules. We maintain a dispute log and resolve issues within 48 hours.
We do not accept disputes after 30 days. We do not re-settle bets based on subjective interpretation of rules. Settlement is based on official league results, official tournament results, or the live-dealer hand as it occurred.
Data Protection and Privacy on durian
Your personal data is encrypted in transit (SSL/TLS) and at rest. We do not sell your data to third parties. Your account password is hashed and never stored in plain text. We comply with applicable data protection law in the jurisdictions where we operate.
If you forget your password, we send a reset link to your registered email. We cannot retrieve your password because we do not have access to it. If your account is compromised, contact us immediately and we will investigate.
Termination and Account Closure on durian
You can close your account at any time by contacting our support team. We will process your withdrawal within standard banking windows. If you have unsettled bets, they will settle normally after closure.
We reserve the right to suspend or close your account if you breach these terms, engage in fraud, or use durian in violation of applicable law. If we close your account, we will return your balance via your original payment method.
Jurisdiction and Applicable Law
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We are not liable for your use of durian in violation of local law.
These terms are governed by the law of the jurisdiction where durian is registered. Any dispute arising from these terms or your use of durian is subject to the dispute resolution process set out above.